Ashley Haggard
9815 Rainbow Ln | Port Richey, FL 34668 | 727-656-4030 | ashleyhaggard@rocketmail.com
References
Carlos Gonzalez-(727)376-8717Previous General Manager at IHop
Marcie Graymire-(727)376-8717Previous Manager at IHop.
Mark Lopez-(302)465-0083 Previous General Manager of Ruby’s Diner.
Objective
I have 3+ years experience of being highly effective at anticipating and accommodating guest needs. I am looking for a bartending position to expand on my current experience. I am friendly, punctual and enthusiastic team player. Focused and successful at multi-tasking and delivering prompt and friendly service to all guests. Maintains a positive attitude and a great sense of humor during peak hours. Fast learner and thrives in fast pace environment.
Skills & Abilities
ServSafe certification
State Certified Server of Alcohol
Quick problem solver
Thrives in fast-paced environment
Committed team player
Lifts and carries up to [45] lbs
Courteous, professional demeanor
High energy
Flexible schedule capability
Liquor and smoking laws familiarity
Up-selling capability
Inventory control and record keeping
Food service background
Strong work ethic
Point of Sale (POS) system operation
Experience
Assistant Manager | IHop | 03/2015- 03/2017
Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Led and directed team members on effective methods, operations and procedures.
Prepared for and executed new menu implementations.
Quickly identified problem situations and skillfully resolved incidents to the satisfaction of involved parties.
Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
Prepared for and executed new menu implementations.
Led and directed team members on effective methods, operations and procedures.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Assistant Manager| Ruby’s Diner] | 06/2009- 06/2013
Consistently provided professional, friendly and engaging service.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant\’s menu and products.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
Inventoried and restocked items throughout day.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Bused, cleared, cleaned and set tables in a quiet and efficient manner.
Received frequent customer compliments for going above and beyond normal duties.
Assisted co-workers whenever possible.
Effectively listened to, understood and clarified guest concerns and issues.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Carefully interviewed, selected, trained and supervised staff.
Correctly calculated inventory and ordered appropriate supplies.
Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
