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Hanna Murai

Hanna Murai

6122 Hammersley Rd, Apt B, Madison, WI 53711

(608) 504-6409

annmuray75@gmail.com

Objective

Seeking a position as a bartender where I can utilize the bartending skills obtained through Local Bartending School, including profit pouring, mixology, and knowledge of essential health and safety codes.

Skills

◉ Bartending – Utilize expansive knowledge of mixed beverages, specialty liquors and craft beers to serve customers and support waitstaff.

◉ Efficiency – Mix, pour and serve drinks for bar clientele as well as restaurant waitstaff. Serve meal options and answer customer questions about the drink and food menus.

◉ Friendly – Greets every customer with a hello and a smile, even if he or she cannot serve the customer right away. Being kind, even towards frustrated customers, is important

◉ Composure – maintains all the bartender qualities such as memory, communication, organization, and friendliness – even under pressure.

Education and Certification

Local Bartending School (2018)
eTIPs + State Serving Certification – Responsible Serving
◉ Go over glasses, tools and set bar
◉ Free Pour
◉ Shot pour
◉ Cutting Fruit
◉ Mixed drinks
◉ How to use a strainer and shaker
◉ Mixology and Popular Drink Recipes
◉ Checking ID’s

Sumy State University in Ukraine
◉ 2016 – Present

High school № 17 in Ukraine (2016)
◉ High School Diploma

Work Experience

Server (September 2018 – Present)
La Mestiza, Mexican Restaurant
◉ Described food products to customers and accurately explained details, answered customer telephone calls promptly and in an appropriate manner, resolved all customer complaints in a professional manner while prioritizing customer satisfaction, operated a cash register for cash and credit card transactions with 100% accuracy, determined customer needs by asking relevant questions and listening actively to the responses, work with management to develop food sales strategy and lead programs based on customer feedback.

Server (May 2018 – December 2018)
Babes, Bar and Grill
◉ Answered an average of calls per day by addressing customer inquiries, providing new product information, emphasized product features based on analysis of customers` needs, responded to all customer inquiries thoroughly and professionally, asked openended questions to assess customer needs, recommended alternative items if product was out of stock, worked weekend shifts during holiday season.

Back Server (May 2018 – December 2018)
Fleming’s Prime Steakhouse & Wine Bar
◉ Was responsible for exceeding the customer expectations by providing them with friendly, prompt and attentive service that is tailored to the customer’s preference; assisted with assembly of prepared food and condiments following Bloomin’ Brands standards check orders for accuracy and review those orders with the guest prior to handoff to ensure satisfaction; a team player who assisted throughout the restaurant by tracking food times, stocking tables with proper items needed.

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