Shubrya Williams

2010 Carmel Dr. #308 Colorado Springs, Colorado 80910

(719)216-1869

E-Mail: shubryaw@gmail.com

Professional Summary

I have 10 years in fast-paced customer service environments. Personable and professional under pressure. Call Center Representative versed in customer support in high call volume environments. Superior computer skills and telephone etiquette. Patient and empathetic worker with extensive background in conflict resolution and customer care. Friendly Sales Associate adept at working in diverse retail and customer service environments. Flexible person who excels in a fast-paced environment looking for a position with growth opportunities. i am also a joyful and sweet person with excellent communication skills and rapid and precise customer service skills. i am familiar with cash and food handling procedures. Possesses strong communication and time management skills.

Skills

. Creative problem solver

. Trusted key holder

. Exceptional communication skills

. MS Windows proficient

. Quick learner

. Strong client relations

. Proficient in cash management

. Cash flow management

. Strong problem solving aptitude

. Completed telephone training seminar

. Customer-oriented

. Point of Sale (POS) system operation

. Organized multi-tasker

. Friendly and helpful

. Good with numbers and math

. Fast and efficient service worker

. Restaurant operations

. Dedicated team player

Employment History

April 2007 to April 2014

Mcdonlads Colorado Springs, CO

Shift Manager

. Consistently provided friendly guest service and heartfelt hospitality.

. Promptly and empathetically handled guest concerns and complaints.

. Demonstrated integrity and honesty while interacting with guests, team members and managers.

. Operated the drive-through window and sales register quickly and efficiently.

. Greeted customers and provided excellent customer service.

. Pleasantly and courteously interacted with customers.

. Maintained high standards of customer service during high-volume, fast-paced operations.

. Built loyal clientele through friendly interactions and consistent appreciation.

. Cross-trained and coordinated scheduling with team members to ensure seamless service.

. Prepared fountain drinks and ice cream items.

. Prepared all food orders within a 2-3 minute time frame.

. Assembled food orders while maintaining appropriate portion control.

. Verified that prepared food met all standards for quality and quantity.

. Prepared a variety of foods according to customers’ orders or supervisors’ instructions, following approved procedures.

. Handled currency and credit transactions quickly and accurately.

. Followed food safety procedures according to company policies and health and sanitation regulations.

. Strictly followed all cash, security, inventory and labor policies and procedures.

. Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.

. Maintained clean and safe environment, including in the kitchen, bathrooms, building exterior, parking lot, dumpster and sidewalk.

. Reported to each shift on time and ready to work.

. Reported to all shifts wearing a neat, clean and unwrinkled uniform.

. Performed all position responsibilities accurately and in a timely manner.

. Communicated openly and honestly with the management team during each shift to ensure it ran smoothly.

. Diligently restocked work stations and display cases.

. Immediately informed supervisors when supplies were low or if equipment was not functioning properly.

. Prepped items for later use to save staff time during busy hours.

. Cooked and packaged large batches of food that were prepared to order or kept hot until needed.

February 2010 to July 2010

Alorica Colorado Springs, CO

Customer Service Representative

. Effectively managed a high-volume of inbound and outbound customer calls.

. Answered a constant flow of customer calls

. Addressed and resolved customer product complaints empathetically and professionally.

. Gathered and verified all required customer information for tracking purposes.

. Defused volatile customer situations calmly and courteously.

. Accurately documented, researched and resolved customer service issues.

. Mastery of customer service management systems and databases.

. Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

. Resolved service, pricing and technical problems for customers by asking clear and specific questions.

. Managed high call volume with tact and professionalism.

. Managed call center from initial start-up to full operational status.

July 2010 to September 2010

Graven Austin and Drake Colorado Springs, CO

Sales Representative

. Documented all customer inquiries and comments thoroughly and quickly.

. Coordinated between billing department and customers to resolve problems.

. Responded to all customer inquiries thoroughly and professionally.

. Entered data promptly and efficiently with a 100% accuracy rate.

. Placed special merchandise orders for customers.

. Greeted customers in a timely fashion, while quickly determining their needs.

. Answered customer questions about product availability and shipment times.

. Accurately logged all daily shipping and receiving orders.

June 2013 to March 2014

Elegannte Hotel Colorado Springs, CO

House Keeper/Server

. Vacuumed rugs and carpeted areas in offices, lobbies and corridors.

. Polished glass surfaces and windows.

. Washed, cleaned and disinfected water coolers.

. Cleaned and buffed tile floors using industrial cleaning equipment.

. Dusted picture frames and wall hangings with a cloth.

. Polished all metal hardware fixtures.

. Removed waste paper and other trash from the premises to designated area.

. Accepted accountability for all assigned building keys, master keys and access cards.

. Changed bed linens and collected soiled linens for cleaning.

. Disinfected and mopped bathrooms to keep them sanitary and clean.

. Collected trash and moved garbage cans from kitchen areas to pick-up stations.

. Returned emptied garbage receptacles to their proper locations.

. Cleaned walls, windows, shades and curtains.

. Used chemicals and other cleaning equipment in a proper, safe and responsible manner.

. Cleaned and changed bedspreads, blankets and mattresses.

. Verified that all storage areas and carts were clean and organized.

. Swept and washed all hard surface floors.

. Moved chairs, desks and beds around rooms to clean behind and underneath them.

. Rotated linens in storerooms and replenished supplies when they were low.

. Cleaned elevators, glass and planters in public areas such as the lobby, pool and public restrooms.

. Spot cleaned walls, carpets and light fixtures.

. Transported cleaning products and equipment to and from the utility rooms.

May 2015 to Current

Walmart Colorado Springs, CO

Sales Associate/ Deli Sales

. Offered product samples, answered questions and helped customers find items.

. Refilled and rotated items on shelves to maintain well-stocked inventory.

. Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.

. Weighed, packaged and labeled meat and seafood products, following proper dating procedures.

. Weighed and labeled products.

. Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.

. Decorated cakes, cupcakes, cookies and special occasion trays.

. Monitored temperature of cases, shelves and storage areas and reported failures to the manager.

. Followed proper standards for product freshness, food safety, weights and measures, refrigeration and sanitation.

. Developed knowledge about products and sales items to answer shoppers’ questions.

. Packaged and labeled products.

. Unloaded customer bags into cars.

. Unloaded trailers, received merchandise, verified orders and broke down produce loads.

. Received, inspected and logged all products for accuracy of shipment, temperature and quality.

. Processed credit cards, checks, gift cards and coupons.

. Cleaned meat aisles, storage areas and work areas, following all health and safety guidelines.

. Collected empty carts and returned to the store.

. Stocked “point of purchase” areas with recipe cards, product coupons and promotional material.

. Maintained an atmosphere of enthusiastic customer service.

. Engaged in suggestive selling and other sales techniques.

. Established and maintained a positive work environment.

. Assisted guests with finding items.

. Addressed guest concerns and resolved all issues to guests’ satisfaction.

. Adhered to safe work practices.

. Kept store floor free of hand baskets and shopping carts.

. Ensured compliance with relevant regulatory employment rules and standards.

. Set performance expectations and provided honest feedback.

. Processed monetary transactions with cash, checks, gift certificates, travelers’ checks, food stamps, coupons and store credit.

. Managed customer flow and backed up lines to reduce checkout wait time.

. Maintain clean, neat and properly stocked check stand area.

. Operated and sanitized all equipment in a safe and proper manner.

. Assisted customers with carry-out service.

. Kept cases and shelves clean and well stocked.

. Maintained accurate department signage and pricing.

. Stocked and cleaned grocery shelves, bulk bins and freezer and dairy cases.

. Set up advertising signs and displays on shelves, counters and tables.

. Cleaned walls, fans and drains in bakery coolers, display cases and work area.

. Ensured meats were properly cut in a timely manner.

. Prepared, cut, weighed and wrapped deli meats and cheeses.

. Maintain proper temperature and humidity levels for meat products.

Education

2007 Harrison high school Colorado Springs, CO

High School Diploma

Local Bartending School

Completed the Online Bartending Course