Virginia Vega
Magna, UT 84044 vegaisabel47@icloud.com 3852106733
Dedicated to Customer Service, motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.
Authorized to work in the US for any employer
Work Experience
Sales Representative
Basic Research, LLC-Salt Lake City, UT
October 2017 to January 2018
Inbound Sales Calls
Assisted customer with their orders, upsell
Answered basic customer service questions
Educate customers on products we would sell
Outbound calls would be made to customers to check in with them
Airbnb Rep
Sutherland Global Services-Summerlin, NV
July 2017 to October 2017
Go over account information, billing and payments. Speak to Guest or Host when there was a personality conflict. Help Guest get a hold of Host when they couldn’t reach them. Respond back to the Guest or Host’s emails when it came to their Tax or Legal questions in a proper manner.
Quality Assurance Analyst
Knoah Solutions – Henderson, NV
May 2017 to June 2017
Exhibits a professional demeanor and excellent communication and interpersonal skills.Skilled at evaluating both verbal and written customer contact by agents while coaching them for success in executing superior service to customers.Able to rapidly gain product knowledge.
Housekeeping
Marriot Grand Chateau – Las Vegas, NV
March 2017 to May 2017
Responsible for the overall cleanliness and sanitation of the residents’ rooms, bathrooms and common areas including scrubbing, mopping, vacuuming, polishing, dusting, windows and using germicides.
Technical Support Representative
Teleperformance-AT&T – Sandy, UT
June 2016 to March 2017
Assist customers on how to manage their device. Remotes into customers devices. Educated customers with any billing questions they may have.
Mail Clerk
Progrexion – North Salt Lake, UT
November 2015 to June 2016
Responsibilities
I run a machine that folds clients interventions letters and puts them in envelopes so they can sent to their creditors. I box letters and organize them by state. I also run the signer machine and envelope printing machine from time to time.
Paralegal
Lexington Law Firm
April 2014 to November 2015
Responsibilities
Update clients on their case.
Provided credit score coaching on what to do to raise their credit score.
Updated credit reports.
Took payments by phone.
Explained detailed billing information and help understand their bill.
Update payment information.
Educated client how to use our client website.
Accomplishments
Joined the bilingual team witch helped me become a universal paralegal at this company so it allowed me to help each client that called in.
Skills Used
Multi tasking
Problem solving
Education
High School Diploma
Great Basin High School – Clearfield, UT
April 2010 to August 2011
Skills
Computer Skills (4 years), Retail Sales (1 year), Retention (1 year), Warehouse (Less than 1 year),Customer Service (4 years), Shipping (Less than 1 year), Multi-Tasking (4 years), Bilingual (10+ years),Strong written and verbal communication skills (4 years), Strong attention to detail (4 years), Ability to learn quickly and pro-actively solve problems (4 years), Quality Assurance (Less than 1 year),Monitoring (Less than 1 year), Housekeeping (Less than 1 year)
Certifications/Licenses
Welding
April 2010 to April 2012
TIPS Certified
March 2018 to March 2021
TIPS Certified.
Attended Local Bartending School.
Trained by Pro Bartender.
