Wesley Owens

3953 Antinori Drive, Sparks, Nevada, 89436

H (775) 360-6590 C(530) 524-4230

wes.owens32@yahoo.com

Professional Summary

Accomplished career postal employee with experience in every facet of mail and package processing and delivery systems. Successful track record in exceptional customer service including escalated one on one problem resolution in person and via telephone.

Skills

▹ Achieved regular success upselling postal products to customersin retail environment as a window clerk

▹ Oversaw closing operations including balancing daily financials up to $60,000 per day and incoming inventory of postal stamps

▹ Ensured all internal financial audits were properly prepared and successfully completed

▹ Scheme trained

▹ Distributed mail to designated routes daily

▹ Delivered Post Office Box mail

▹ Collected and culled mail for distribution to be sent to General Mail Facility (“GMF”)

▹ Supervision of line level employees to meet deadlines for efficient and timely mail distribution

▹ Assisted in interview processes, training, and disciplinary actions

▹ Within supervisory duties, adhered to allpolicies and procedureswithin scope of all union contracts and legal requirements

▹ Regulated all necessary equipment to ensure daily operations were completed on schedule

▹ In relief of regularly routed letter carrier, successfully delivered mail and packages within established guidelines

▹ Managed daily communication, one on one or in groups settings, ensuring proper understanding of objections and goals

▹ Liaison with local media to present Postal Service in positive light; acted as proctor in classroom setting for postal service entrance exam

▹ Served on safety committee

Professional Experience

U. S. Postal Service
1990 to 2008

▹ Window Clerk, 6 years

▹ Mail Handler, 6 years

▹ Letter Carrier, 6years

▹ Relief supervisor as requested

Education

Lassen College, Susanville
California, Journalism Major/School Newspaper, Sports Editor

Holy Names University
Oakland, California, Journalism Major/School Newspaper, Sports Editor

Local Bartending School
Completedthe online course and hands-on training
TIPS and STATE Certified
Nevada Gaming Licensed