Kaylean Orlowski

Kaylean Orlowski

kayykayy0613@gmail.com

Summary

I am highly effective at anticipating and accommodating customer needs. I have my MAST and eTIPS certifications. Friendly, punctual and enthusiastic team player. I am successful at multi-tasking and delivering prompt and friendly service to all customers. I maintain a positive attitude and a great sense of humor during peak hours. I’m a hard working server who thrives under pressure and goes above and beyond to create unforgettable guest experiences.

Skills

  • Organized and efficient server
  • Quick problem solver
  • Thrives in fast-paced environment
  • CPR certification
  • AED certification
  • Flexible schedule capability
  • Cash handling expert
  • Accurate money handling
  • Time management skills
  • Multi-tasking ability
  • Friendly demeanor
  • Cleanliness
  • Adaptability
  • Good telephone Etiquette

    • Relevant Experience

  • Recognized for outstanding customer service.
  • Consistently received 100% positive customer feedback.
  • Awarded “Outstanding Employee” in 2017.

    • Experience

    Waitress/Dishwasher Maine Cafe － Springfield, CO : Apr 2010 to Mar 2012

  • Addressed diner complaints with kitchen staff and served replacement menu item promptly.
  • Routinely cleaned work areas, glassware, and silverware throughout each shift.
  • Immediately reported accidents, injuries, or unsafe work conditions to manager.
  • Inventoried and restocked items throughout the day.

    • Waitress The Longhorn － Springfield, CO : May 2012 to Aug 2013

  • Consistently provided professional, friendly, and engaging service.
  • Displayed enthusiasm and knowledge about the restaurant’s menu and products.
  • Routinely cleaned work areas, glassware, and silverware throughout each shift.
  • Provided friendly and attentive service.

    • Waitress/Cocktail Waitress Springfield Tandoor & Grill － Springfield, CO : Jan 2015 to Mar 2016

  • Consistently provided professional, friendly, and engaging service.
  • Skillfully promoted items on beverage lists and restaurant specials.
  • Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
  • Displayed enthusiasm and knowledge about the restaurant’s menu and products.
  • Set dining tales according to type of event and service standards.
  • Addressed diner complaints with kitchen staff and served replacement menu items promptly.
  • Routinely cleaned work areas, glassware, and silverware throughout each shift.
  • Immediately reported accidents, injuries, or unsafe work conditions to manager.
  • Promptly delivered several different mixed drinks and liquors.

    • Cocktail Waitess BJ’s Restaurant & Brewhouse － Redmond, WA : Mar 2016 to Sep 2016

  • Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
  • Appropriately suggested additional items to customers to increase restaurant sales.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Answered questions about menu selections and made recommendations when requested.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
  • Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
  • Maintained a professional tone of voice and words at all times, including during peak rush hours.
  • Assisted servers and dining room hosts and quickly responded to guests’ needs.

    • Waitress Woodland Terrace － Bothel, WA : Sep 2016 to Current

  • Assisted guests with making menu choices in an informative and helpful fashion.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Promptly served all food courses and alcoholic beverages to guests.
  • Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
  • Regularly checked on guests to ensure satisfaction with each food course and beverages.
  • Managed closing duties, including restocking items and reconciliation of the cash drawer.
  • Consistently adhered to quality expectations and standards.
  • Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
  • Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.

    • Education and Training

    Associate of Science, Nursing 2014 Lamar Community College － Lamar, CO, USA

    • 3.94 GPA
    • Coursework in Microbiology
    • Coursework in Human Growth & Development
    • Coursework in Anatomy

    Training/Certification, Bartending 2017 Local Bartending School － Edmonds, WA, USA

    • Coursework in mixing drinks
    • Coursework on different glasses used for certain drinks
    • Coursework in cutting fruit properly
    • Coursework in how to pour liquor properly
    • MAST certification
    • eTIPS certification # 4521135
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