kayykayy0613@gmail.com
Summary
I am highly effective at anticipating and accommodating customer needs. I have my MAST and eTIPS certifications. Friendly, punctual and enthusiastic team player. I am successful at multi-tasking and delivering prompt and friendly service to all customers. I maintain a positive attitude and a great sense of humor during peak hours. I’m a hard working server who thrives under pressure and goes above and beyond to create unforgettable guest experiences.
Skills
Organized and efficient server
Quick problem solver
Thrives in fast-paced environment
CPR certification
AED certification
Flexible schedule capability
Cash handling expert
Accurate money handling
Time management skills
Multi-tasking ability
Friendly demeanor
Cleanliness
Adaptability
Good telephone Etiquette
Relevant Experience
Recognized for outstanding customer service.
Consistently received 100% positive customer feedback.
Awarded “Outstanding Employee” in 2017.
Experience
Waitress/Dishwasher Maine Cafe － Springfield, CO : Apr 2010 to Mar 2012
Addressed diner complaints with kitchen staff and served replacement menu item promptly.
Routinely cleaned work areas, glassware, and silverware throughout each shift.
Immediately reported accidents, injuries, or unsafe work conditions to manager.
Inventoried and restocked items throughout the day.
Waitress The Longhorn － Springfield, CO : May 2012 to Aug 2013
Consistently provided professional, friendly, and engaging service.
Displayed enthusiasm and knowledge about the restaurant’s menu and products.
Routinely cleaned work areas, glassware, and silverware throughout each shift.
Provided friendly and attentive service.
Waitress/Cocktail Waitress Springfield Tandoor & Grill － Springfield, CO : Jan 2015 to Mar 2016
Consistently provided professional, friendly, and engaging service.
Skillfully promoted items on beverage lists and restaurant specials.
Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards.
Displayed enthusiasm and knowledge about the restaurant’s menu and products.
Set dining tales according to type of event and service standards.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Routinely cleaned work areas, glassware, and silverware throughout each shift.
Immediately reported accidents, injuries, or unsafe work conditions to manager.
Promptly delivered several different mixed drinks and liquors.
Cocktail Waitess BJ’s Restaurant & Brewhouse － Redmond, WA : Mar 2016 to Sep 2016
Delivered exceptional service by greeting and serving customers in a timely, friendly manner.
Appropriately suggested additional items to customers to increase restaurant sales.
Promptly served all food courses and alcoholic beverages to guests.
Answered questions about menu selections and made recommendations when requested.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests’ expectations.
Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
Inquired about guest satisfaction, anticipated additional needs and happily fulfilled requests.
Maintained a professional tone of voice and words at all times, including during peak rush hours.
Assisted servers and dining room hosts and quickly responded to guests’ needs.
Waitress Woodland Terrace － Bothel, WA : Sep 2016 to Current
Assisted guests with making menu choices in an informative and helpful fashion.
Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
Promptly served all food courses and alcoholic beverages to guests.
Effectively communicated with kitchen staff regarding customer allergies, dietary needs and other special requests.
Regularly checked on guests to ensure satisfaction with each food course and beverages.
Managed closing duties, including restocking items and reconciliation of the cash drawer.
Consistently adhered to quality expectations and standards.
Demonstrated awareness of liability issues and the law by confirming legal drinking age and discontinuing service to intoxicated guests.
Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.
Education and Training
Associate of Science, Nursing 2014 Lamar Community College － Lamar, CO, USA
- 3.94 GPA
- Coursework in Microbiology
- Coursework in Human Growth & Development
- Coursework in Anatomy
Training/Certification, Bartending 2017 Local Bartending School － Edmonds, WA, USA
- Coursework in mixing drinks
- Coursework on different glasses used for certain drinks
- Coursework in cutting fruit properly
- Coursework in how to pour liquor properly
- MAST certification
- eTIPS certification # 4521135
