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Melanie Knight Henderson

Melanie Knight Henderson

Austin, Texas 78750(512) 230-3960 mknightwindmill@gmail.com

Customer Service Specialist/ Educator and Bartender with excellent communication and organizational skills with a proven track record of professionalism in a high-end, fast paced environment.

Qualifications Summary

*Client retention through extraordinary service and enthusiasm always exceeding expectations.

*A passion for art, animals, people, technology and professional development has been the foundations of a 20+ year career in customer service, hospitality industries and education.

*Demonstrated ability at diagnosing and troubleshooting problems, determining solutions and taking action onsite.

* Articulate and very effective working with people of different backgrounds and temperaments.

*Exceptional command of the English language with strong written skills.

*Loves working in a team environment but works equally well alone.

*Encourages others to realize their full potential.

*Maintains deadlines and project goals assigned on a day-to-day basis.

*Dedicated to staying current, expanding knowledge through research and to developing new professional, educational and software skills.

*Establishes a relationship of trust and honesty with clients and students.

*Empathetic and respectful of the other’s needs, especially in high stress situations.

*Skilled in sales. Very articulate in relaying product knowledge.

Work History

2011-present Austin Museum of Contemporary Art, volunteer docent, gives tours, Art Education classes and projects to Austin Public School students, all ages.

2010 – present – Shamarwyn: Natural Beauty and Alchemy LLC: Product developer, researcher, web developer, photographer, description and blog writer, brand developer, social media marketing manager, bookkeeper, sales, customer service representative and vendor.

March 2012- June 2016- Horseshoe Bay Resort, The Marriott: Customer Service, esthetician, cosmetologist, on site wedding specialist, hair and makeup.

Sept. 2008 – Sept 2011– The Hair Goddess, Albuquerque, New Mexico

Sept. 2004 – 2008 – Armando’s’ Salon and Day Spa in Old Town, Albuquerque

April 2000 – 2004 – ABQ Hair Studio – An Aveda Concept Salon

Oct. 1996 – May, 1998 – English as Second Language Tutor, Albuquerque Public Schools.

Professional Development

UNM 1989 – 1994 Liberal Arts and Fine Art
Certified Bartender
Licensed cosmetologist

Certificates of Completion: Effective Public Speaking Essential Training, Enhancing Your Productivity, Evernote Essential Training, iPhoto Essential Training, Maverick OS essential training

Work with Word and Excel. Have worked with scheduling apps such as STX and others as required.