Sean Lee

1000 Palisades Circle Manassas Park, VA 20111

703-463-1131

soominlee901@gmail.com

Objective

Seeking a position as a bartender where I can utilize the bartending skills obtained through Local Bartending School, including profit pouring, mixology, and knowledge of essential health and safety codes.

Skills

◉Bartending –Utilize expansive knowledge of mixed beverages, specialty liquors and craft beers to serve customers and support waitstaff.

◉Efficiency –Mix, pour and serve drinks for bar clientele as well as restaurant waitstaff. Serve meal options and answer customer questions about the drink and food menus.

◉Friendly – Greets every customer with a hello and a smile, even if he or she cannot serve the customer right away. Being kind, even towards frustrated customers, is important

◉Composure – maintains all the bartender qualities such as memory, communication, organization, and friendliness – even under pressure.

Education and Certification

Local Bartending School (2018)
◉ eTIPs + State Serving Certification – Responsible Serving

Northern Virginia Community College (AUGUST 2018 – Present)
◉ Business Management

Award

Chairman’s Award
◉ December 15, 2017

Work Experience

Customer Service Representative – National Account Manager (July 2015 – July 2018)
NSD, Chantilly VA

◉ Worked as a customer service representative for 2 months. Spoke with customers on the phone in regards to track and trace needs on their products. Provided accurate and professional customer service for a variety of different products such as furniture, household appliances, and patio furniture. Worked with network partners around the U.S to gather accurate information on customer deliveries.

◉ Promoted to Logistics Support Coordinator in September 2015. Worked with team of 5 or more logistics coordinators and managers. Assisted the coordinators and managers in managing approved Network Partners to ensure NSD services are upheld and flow smoothly within the NSD network. Tasks heavily included data entry and providing tracking and shipping details through the Rockhopper transportation management system. Scheduled calls and meetings with delivery terminals and agents around the U.S.

◉ Promoted to Account Coordinator in November 2015. Provided overall account support at the strategic and day-to-day level for the Account Managers. Responsible for contributing to Client Services achieving their annual goals related to revenue, customer satisfaction and successful delivery of NSD services. Completed over the phone training with client and account representatives on system operational functions. Assisted in team meetings, presentations, projects and new opportunities. Provided quality internal and external communication both written and oral in regards to client expectations, requests and delivery procedures.

◉ Promoted to Account Manager in April 2016. Managed the day-to-day responsibilities of NSD’s national accounts such as Icon Health & Fitness, Serta Simmons, Direct Buy, C.H Robinson, Lowes, ABT Electronics, and Marathon Laundry. Managed two or more account coordinators at the time to ensure high level success within the accounts. Provided weekly analysis on account activity and revenue growth. Acted as a control to ensure accurate and timely invoicing on a weekly basis. Exceeded client expectations and built solid foundations to ensure account growth. Was known as THE Sean Lee with Icon Health & Fitness due executing on performance as well as handling executive escalations that occurred within the account. Assisted in bringing in over a million dollars in revenue with the Icon Health & Fitness account as well as hundreds and thousands of dollars in many other accounts.

◉ Promoted to National Account Manager in June 2018. Managed the day-to-day responsibilities of NSD’s national accounts. Did reviews on account performance and provided interpretation and communication on performance levels for management and client meetings. Provided high level account summaries for executives teams for quarterly and yearly based reviews with the accounts. Drove the development and execution of specific strategic client programs to enhance satisfaction and create value for clients. Closely worked with the Logistics Operations team to ensure our networkpartners were performing NSD standards and meeting client expectations. Led conference calls and meetings internally within different departments at NSD as well as with over 100 network partners who executed the deliveries and returns to ensure positive customer satisfaction and growth.

Project Coordinator (April 2014 – July 2015)
Eden Interior Woodworks, Springfield VA

◉ Regulated the proper contracting procedures to maintain rapport with corporate accounts

◉ Demonstrated the utmost level of attention to detail by documenting accurate measurements, blue-print design and installation requirements

◉ Maintained the integrity of structural planning pre and post fabrication

Customer Service Associate (May 2012 – December 2013)
Spa World, Centreville VA

◉ Performed the day-to-day functions of customer service and hospitality roles

◉ Produced quality presentations and individualized guest tours of the facilities to promote retail marketing

◉ Effectively and efficiently responded to detailed guest inquiries

◉ Demonstrated an unfaltering standard of leadership and professionalism